Privacy policy

3. PRIVACY POLICY

This policy explains how PawPalette collects, uses and shares your personal information when you visit our store or place an order.

Information we collect

  • Order information: your name, email address, phone number, billing and shipping address, and the items you purchase.
  • Payment information: payments are handled by Shopify and its payment partners. We do not store your full card number.
  • Device and usage information: your IP address, browser type, pages viewed and how you reached our store, collected through cookies and similar technologies.

How we use your information

  • To process and fulfill your orders and send order and shipping updates.
  • To respond to your questions and provide customer support.
  • To prevent fraud and keep our store secure.
  • To improve our store and, if you choose to subscribe, send you marketing emails. You can unsubscribe at any time.

Who we share it with We share information only as needed with: Shopify (our store platform and payment processor), fulfillment and shipping partners and suppliers who prepare and deliver your order, and analytics or marketing services that help us run our store. We do not sell your personal information for money.

Cookies We use cookies to keep your cart working, remember preferences and understand how the store is used. You can change your browser settings to refuse cookies, but some parts of the store may not work properly.

Your choices and rights Depending on where you live, you may have the right to ask what personal information we hold about you, to correct or delete it, or to opt out of certain uses. Contact us through our Contact page to make a request.

Data retention and security We keep order information for as long as needed to fulfill orders, meet legal and accounting obligations, and resolve disputes. We use reasonable measures to protect your information, but no method of transmission over the internet is completely secure.

Children Our store is not directed at children under 13, and we do not knowingly collect their information.

Changes to this policy We may update this policy from time to time. The latest version will always be posted on this page.

Contact us If you have questions about this policy, please use the Contact page on our website.